​​​​JT Oquendo

Virtual Assistant (Multimedia Specialist)

February 2018 - Present

AGM Marketing

• Edit Client Videos E.g. Square Videos, Story Videos & other types of videos.

• Click funnels, Image editing, PDF, Researching

• Worked with video editing team in all aspects of film production.

• Input music, dialogues, graphics and effects

• Collected all unfinished film clips and footage's and uploaded them on a software program for further editing and refinement.

Commercial & Business Development Officer

July 2016 – February 2018 

True money Philippines 

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• Diagnosing Preparing PowerPoint presentations and Working to weekly and monthly sales targets and KPI’s.

• Training personnel and helping team members develop their skills

• Arranging meetings with clients and carrying out product demonstrations.

IT Support Specialist / IT Customer Service

September 2015 - June 2016

Forever 21 HQ 

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• Diagnosing Support PC hardware components, desktop operating system software, application software, peripherals, and POS Systems in accordance with department processes and service level agreements.

• Assist, analyze, resolve, track, and where necessary escalate store system hardware and software Incidents.

• Interact with and respond promptly to end user requests and inquiries via telephone and email.

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System Administrator L1 WINTEL

July 2014 - August 2015

(HP) Hewlett-Packard Philippines      

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• Diagnosing and troubleshooting by phone or in person as needed to minimize downtime, Installation of new and used desktops, hardware, software, systems, networks, printers, scanners, planning and undertaking scheduled maintenance upgrades.

• Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.

• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

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Application Support Consultant L1

April 2013 - June 2014 

BDO Private Bank

• Diagnosing and troubleshooting by phone or in person as needed to minimize downtime, Installation of new and used desktops, hardware, software, systems, networks, printers, scanners, planning and undertaking scheduled maintenance upgrades.

•  Occasionally test components and systems to see how they integrate with existing systems and applications, and transfer application data and knowledge to the IT service desk to improve and facilitate service support for all IT solutions.

•  Responsible for planning application system upgrades, installation of new releases, and migration to new systems.Whenever they install a new application or upgrade an existing system, they will notify all the users and provide instructions and support if required.

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QA & Application Support Specialist

November 2012 - March 2013

BIG FOOT Studios (OJT–OnJobTraining)

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• Corrects data-entry errors and performs routine maintenance.

• Develop and document application test plans based on software requirements and technical specifications.

• Writes reports collecting information from department database resources for the various computer systems.